Order Tracking
Once your order is placed, you’ll receive a confirmation email with your order number and a link to view real-time tracking updates.
Use the steps below to track your package:
1. Track via Email
- Open your order confirmation or shipping confirmation email.
- Click “View your order” or the tracking number link.
- You’ll see your current shipping status, carrier, and estimated delivery date.
2. Track Using Your Order Number
Enter your order number and email address exactly as used at checkout to view your order details and tracking updates.
3. When Will My Order Ship?
- Processing time: 1–3 business days
- Once shipped, you’ll receive an email with your tracking number
- Please allow up to 24 hours for tracking to start updating
4. I Haven’t Received My Tracking Email
If you don’t see any email after checking spam/promotion folders:
Email us at support@symbeaute.com with:
- Your full name
- Order number
- Email used at checkout
We’ll resend your tracking details.
5. My Package Says “Delivered” but I Don’t Have It
If your tracking shows Delivered but you haven’t received the package yet, please:
- Check with neighbors, front desk, or mailbox
- Verify the shipping address on your confirmation email
- Wait 24 hours in case of a carrier scan delay
- Contact the carrier directly with your tracking number
If you still need help afterward, email support@symbeaute.com and we’ll do our best to assist.