Shipping Policy

At SymBeauté, every order is prepared with care to ensure your raw hair arrives in its most authentic, natural state. Please review our shipping guidelines below.

Order Processing Time

All orders require 1–3 business days for processing before shipment.

This allows us to complete quality checks, prepare packaging, and verify order details.

Processing times do not include weekends or holidays.

Shipping Times & Rates (U.S. Orders)

We ship exclusively with trusted carriers such as UPS, USPS, and FedEx.

• Standard Shipping (3–5 business days)
• Express Shipping (1–2 business days)
• Overnight Shipping (if available)

Shipping rates are calculated at checkout based on your address and selected speed.

International Shipping

International delivery is available to most countries.

Transit times vary by location and may be affected by customs processing.

Buyers are responsible for any customs fees, import duties, or taxes.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number.

Please allow up to 24 hours for tracking updates to begin reflecting movement.

Pre-Order Items

If your order includes pre-order items:

• Your full order will ship once all items are available.
• You may request split shipping for an additional fee.

Incorrect Addresses

Please carefully review your shipping address at checkout.

SymBeauté is not responsible for:

• Delays due to incorrect addresses
• Lost packages marked as delivered

If an order is returned to us due to an incorrect or incomplete address, the customer is responsible for reshipment costs.

Lost, Stolen, or Delayed Packages

Once a package is handed to the carrier, liability transfers to the carrier.

If your package is lost, delayed, or marked delivered but not received, please open a claim with the shipping carrier.

We will assist where possible, but we cannot guarantee reimbursement for carrier-related issues.

Questions?

For any shipping concerns, feel free to reach out:

📩 support@symbeaute.com