Shipping policy
At SymBeauté, we prepare every order with care, including quality checks and protective packaging. Below you’ll find details about processing, delivery, and shipping support.
Order Processing
In-stock orders typically require 1–3 business days for processing before shipment. Processing excludes weekends and holidays and is separate from shipping transit time.
Custom and pre-order items follow the preparation timeframe stated on the product page or communicated before purchase.
If we cannot ship within the stated timeframe, we will contact you with an updated estimate and any applicable options to accept the delay or cancel for a refund.
U.S. Shipping
Available shipping methods and rates are displayed at checkout. Depending on your location and the service available, options may include:
- Standard: Estimated 3–5 business days after shipment.
- Express: Estimated 1–2 business days after shipment.
- Overnight: Available for eligible destinations when offered at checkout.
Expedited shipping speeds up carrier transit; it does not shorten order processing time.
Delivery estimates are not guaranteed unless the selected service expressly includes a delivery guarantee. We use carriers such as UPS, USPS, and FedEx.
International Shipping
We ship to international destinations supported at checkout. If your country is unavailable, contact us before ordering.
Delivery times vary by destination, shipping service, and customs clearance. Customs processing may extend the estimated delivery time.
Customers are responsible for applicable import duties, taxes, and customs fees not already collected at checkout.
Tracking Your Order
Once your order is dispatched, we will email your tracking information to the address provided at checkout.
Tracking may take 24–48 hours to update after the carrier receives your package. A shipping-label notification alone does not confirm that the carrier has received it.
If tracking remains unchanged or your delivery appears overdue, contact support@symbeaute.com for assistance.
Pre-Orders & Mixed Orders
Estimated shipping timeframes for pre-order items are provided on the product page or before purchase.
Orders containing both in-stock and pre-order items will generally ship together when all items are available. To request separate shipments, contact us. Additional shipping charges may apply and will be confirmed before proceeding.
Shipping Addresses & Returned Packages
Please check your delivery address carefully before submitting your order.
If you notice an error, email support@symbeaute.com immediately with your order number and corrected address. Changes cannot be guaranteed once processing or shipment has begun.
If a package is returned because of an incorrect or incomplete address supplied at checkout, or because it was refused or left unclaimed, we will contact you to arrange the next steps. Additional shipping charges may apply for reshipment.
If an address error was made by SymBeauté, we will cover the necessary corrective shipping costs.
Delayed, Missing or Damaged Packages
If your package is delayed, arrives damaged, or is marked delivered but cannot be located, please contact support@symbeaute.com promptly.
For packages marked delivered, first check the delivery location, household members, building reception, and any carrier delivery photo.
We will help investigate with the carrier and provide instructions for any supporting information needed. Please retain damaged packaging and products while a claim is reviewed.
Any replacement or refund will be determined based on the investigation, our Refund Policy, and applicable law.
Contact Us
For shipping questions or help with an order, email support@symbeaute.com and include your order number.