Refund policy
At SymBeauté, we carefully inspect every order before shipment. Due to the personal nature of hair extensions and hygiene considerations, we do not accept change-of-mind returns or exchanges. If there is a problem with your order, please contact us so we can help.
Final-Sale Items
All bundles, closures, frontals, wigs, custom orders, pre-orders, and discounted items are final sale, except for confirmed defects, incorrect items, or other circumstances where applicable law requires a remedy.
This policy applies regardless of payment method, including installment plans.
Order Cancellations
To request a cancellation, email support@symbeaute.com within one hour of placing your order, including your order number.
Cancellation is not guaranteed. Orders that have already been processed or entered production cannot be canceled. If your cancellation is approved, we will refund your original payment method.
Incorrect, Missing, Damaged or Defective Items
Please inspect your order upon arrival. Report incorrect or missing items and visible damage within 48 hours of delivery, where possible. If a defect becomes apparent later, contact us promptly after discovering it.
Email support@symbeaute.com with:
- Your order number.
- A description of the issue.
- Clear photos or video showing the issue and any relevant packaging.
Keep the item and packaging while we review your request. Please stop using or altering the hair once you notice a problem.
Removing packaging or reasonably inspecting the product does not automatically disqualify a claim. Damage caused by installation, cutting, coloring, bleaching, heat, chemicals, improper care, or other alterations is not covered.
How We Resolve Approved Claims
For a confirmed defect or fulfillment error, we will arrange an appropriate resolution, which may include a replacement, shipment of a missing item, or a refund. Store credit may be offered if you prefer.
If a return is required because of our error or a confirmed defect, SymBeauté will cover standard return shipping and provide instructions. Please do not return items without contacting us first.
We aim to review requests within three business days after receiving the necessary information. Approved refunds will be issued within 10 business days after approval and receipt of any required return. Your payment provider may take additional time to post the credit.
Shipping & Delivery Issues
If your package is delayed, missing, or marked delivered but cannot be located, contact support@symbeaute.com promptly. We will help investigate with the carrier and explain the next steps.
Please verify your shipping address before ordering. Address changes are not guaranteed once an order has been processed. Additional shipping costs may apply when an order must be resent because an incorrect address was provided.
Questions or Concerns
Please contact us with any order concerns so we have an opportunity to help resolve them.
Nothing in this policy limits rights or remedies available under applicable law.
Contact: support@symbeaute.com